Refund policy

Return & Exchange Policy for STORK
At STORK, we strive to provide high-quality products for your little ones. If for any reason you're not completely satisfied with your purchase, we’re here to help! Below is our detailed return and exchange policy:

1. Eligibility for Returns & Exchanges
Time Frame: Items can be returned or exchanged within 15 days from the date of delivery.
Condition: Items must be:
Unworn, unused, and in their original condition.
Packed in the original packaging with tags intact.
Free from any stains, odors, or damage.
2. Non-Returnable/Non-Exchangeable Items
The following items are not eligible for return or exchange:
Underwear, socks, or any other intimate wear for hygiene reasons.
Personalized or custom-made items.
3. How to Initiate a Return or Exchange
Step 1: Contact our customer service at [email] within 7 days of receiving your order. Provide your order number, product details, and reason for return or exchange.
Step 2: Once your request is approved, you will receive instructions on how to ship the item back.
Step 3: Return the item using a trackable shipping method to the address provided.
4. Return, Exchange, Refund Shipping Costs
For Returns, Exchange or Refund: Customers are responsible for all the shipping costs unless the product is defective or incorrect.
5. Refunds
Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned item.
Payment Method: Refunds will be made through banking payment method. 
Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days from when you receive the parcel. We will arrange for a replacement or a full refund, including any shipping charges.
7. Exchange Policy
If you'd like to exchange an item for a different article, size or color simply follow the return process and request an exchange.
Exchanges are subject to stock availability.
All the shipping fees will be paid by the customer unless the return is due to a defect or an error on our part.
8. Canceling or Modifying Orders
Orders can be canceled or modified before the order has not been dispatched from our warehouse. After this time, we cannot change as the order may have already been processed.
9. Contact Us
For any questions or assistance with your return or exchange, feel free to reach out to our customer support team:
Email: info@storkkidsstore.com

At STORK, your satisfaction is our priority. We’re here to make shopping for your little ones as easy and worry-free as possible!